Returns & Exchanges
At Skincare by Dr V, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for unused and unopened products in their original packaging.
Initiate Your Request
Contact our customer support team via email within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely place the unopened products in their original shipping box, ensuring the RMA number is clearly written on the outside of the package.
Ship the Package
Send your return to our processing facility using a trackable shipping method to ensure the safe arrival of your skincare products.
Receive Your Refund
Once our dermatological quality control team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing